Frequently Asked Questions at online casino

You must be at least 21 years old to register and play at online casino. This is a firm requirement. Accounts found to belong to anyone under 21 will be closed immediately.

No. Each player is allowed one account only. Duplicate accounts are prohibited and may result in all associated accounts being permanently closed. If you are having trouble accessing your existing account, contact our support team at support@onlinecasino.ml rather than creating a new one.

KYC verification is required before your first withdrawal is processed. Log in to your account and navigate to the verification section, then upload a clear photo of a valid Philippine government-issued ID — a passport, SSS UMID, LTO driver's licence, or PhilSys National ID all work. Processing is typically completed within one business day.

Contact our 24/7 support team at support@onlinecasino.ml with your registered email address and mobile number. Our team will verify your identity and guide you through the password reset process securely. online casino will never ask for your current password in any message.

Deposits are accepted via Philippine online banking, local bank transfer, GCash, and Maya. All transactions are processed in Philippine Peso (₱ / PHP). Credit cards and cryptocurrency are not accepted on this platform.

No. Since the platform runs entirely in Philippine Peso, there are no currency conversion fees on deposits or withdrawals. Your balance, bets, and payouts are all denominated in PHP from start to finish.

Most deposits via GCash, Maya, and online banking are credited to your account quickly — typically within minutes. Bank transfers may take slightly longer depending on your bank's processing schedule. If a deposit has not appeared after a reasonable time, contact support with your transaction reference number.

Yes. Deposit limits are available in your account settings under Responsible Gaming. You can set a daily, weekly, or monthly PHP cap. Reducing a limit takes effect immediately; increasing a limit requires a cooling-off period before the higher amount applies. See our Responsible Gaming page for more details.

Log in to your account and go to the withdrawal section. Select your preferred payout method — local bank transfer, GCash, or Maya — enter the amount in PHP, and confirm. Make sure your KYC verification is completed before requesting your first withdrawal, as unverified accounts cannot process payouts.

Processing times vary by method. E-wallet withdrawals to GCash or Maya are typically faster than bank transfers. Bank transfers follow standard Philippine banking schedules and may take one to three business days. You can track the status of your withdrawal request from your account dashboard.

Delays can occur if your KYC verification is pending, if additional security checks are triggered, or if there is a queue during high-volume periods. Contact our support team with your withdrawal reference number and we will check the status for you.

online casino offers a wide range of games including video slots, live casino tables (baccarat, roulette, blackjack), eBingo rooms, online poker, and sports betting. Sports markets cover PBA and NBA basketball, boxing, volleyball, football, esports, and major international tournaments. Browse the full selection from the main navigation.

Yes. The platform is fully optimised for mobile browsers on Android and iOS. No app download is required to play — simply open the site in your mobile browser and log in. A dedicated app is also available if you prefer a native experience; visit the App page for more information.

Slot and casino game outcomes are determined by certified random number generators (RNG). Live casino games use real cards and roulette wheels streamed in real time. All games carry a house edge — there is no guaranteed outcome for any player, and past results do not influence future ones.

Log in to your account and head to the Sports or Betting section. Browse available markets, select your event and bet type, enter your stake in PHP, and confirm your bet. Odds and available markets are updated in real time. You can view your active bets and history from your account dashboard.

All data transmitted between your device and the platform is encrypted with SSL. Login activity is monitored for unusual patterns, and OTP verification is triggered when you access your account from an unrecognised device. Sessions are automatically ended after a period of inactivity to protect you on shared devices.

Contact our support team immediately at support@onlinecasino.ml. Do not attempt to log in further — our team will secure your account, review recent activity, and guide you through recovery steps. Change your password and OTP phone number through support once your identity has been verified.

Your personal information is handled in accordance with Philippine data privacy standards. It is used solely for account management, identity verification, and platform operations. Your data is never sold to third parties. Read the full details on the Privacy Policy page.

online casino provides deposit limits, loss limits, session time reminders, cool-off periods, and self-exclusion. All tools are accessible from your account settings. Reducing a limit or activating a cool-off takes effect immediately. See the Responsible Gaming page for full details on each tool.

You can activate self-exclusion from your account settings or by contacting support at support@onlinecasino.ml. Self-exclusion blocks access to all games and betting for a set period — or permanently. The exclusion period cannot be shortened once it has been set.

No. All games at online casino involve financial risk. No outcome is guaranteed, and the house edge applies to every game. Gaming should be treated as entertainment, not as a reliable source of income. Never play with money you cannot afford to lose. 21+ only.